Privacy Policy

PT. Indovillas and Indohomes

Effective Date: 9 July 2025

This Privacy Policy describes how PT. Indovillas and Indohomes ("Indovillas", “we”, “our”, or “us”) collects, uses, discloses, and protects your personal data in accordance with Indonesian Law No. 27/2022 on Personal Data Protection (PDP Law), the EU General Data Protection Regulation (GDPR), Australia's Privacy Act 1988, and other relevant international data protection laws. By accessing our website, engaging with us through WhatsApp, SMS, email, or other channels, or using our services, you consent to the terms of this Privacy Policy.

1. Data Controller and Contact Information

PT. INDOVILLAS AND INDOHOMES
Jl. Bumbak No. 22, Kerobokan, Kec. Kuta Utara, Kab. Badung, Bali, 80361 Indonesia
Email: info@indovillas.com
Phone: +62 819-1230-0099
We are the primary controller of your personal data and responsible for determining how and why your data is processed.

2. Personal Data We Collect

We may collect the following categories of personal data:

• Identity & Contact Information: name, phone number, email address, nationality, and country of residence.
• Property and Transaction Information: inquiry details, preferences, booking history, and legal documentation related to property transactions.
• Communication Records: messages or voice interactions via WhatsApp, SMS, phone, or email.
• Technical & Usage Data: IP address, browser type, device ID, operating system, referral source, session duration, pages visited.
• Marketing Preferences: your choices regarding email, WhatsApp, and SMS communications.
• Sensitive Data: where necessary for legal compliance (e.g. visa status), with your explicit consent.

We may collect this data:

• Directly from you (via forms, chat, calls)
• Indirectly from your browser/device
• From third-party platforms or advertising partners

3. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Consent: When you voluntarily provide your data or opt into communications.
• Contractual necessity: To respond to inquiries, process bookings, or perform services you've requested.
• Legal obligation: To comply with regulatory or tax requirements under Indonesian or international law.
• Legitimate interests: To improve our services, market to you (where permitted), or detect fraud/security issues. 4. How We Use Your Data

4. How We Use Your Data

We use your personal data for purposes including:

• To respond to inquiries, process transactions, and deliver services
• To personalize your experience and provide relevant property recommendations
• To send you updates, promotions, or follow-ups via WhatsApp, SMS, or email
• To analyze site traffic and user behavior for performance and marketing optimization
• To comply with local and international legal obligations
• To share with trusted partners or advisors where necessary to fulfill our services

You may withdraw your consent at any time where it was originally given.

5. Cross-Border Data Transfers

Because Indovillas serves an international clientele, your data may be transferred to and stored in servers or systems located outside your country, including in the European Union, Australia, and the United States. These transfers are conducted in accordance with applicable international data transfer frameworks such as:

• Standard Contractual Clauses (SCCs) under GDPR
• Binding Corporate Rules (BCRs) where applicable
• Explicit user consent, in jurisdictions requiring this for outbound transfers

6. Use of WhatsApp, SMS, and Email

By providing your phone number or email address, you consent to being contacted by Indovillas through:

• WhatsApp Business API
• Email (transactional and marketing)
• SMS (including appointment or follow-up reminders)

These communications may include marketing content, property updates, or important notices. You may opt-out at any time by replying STOP or clicking “unsubscribe” in emails.

7. Data Sharing and Disclosure

We may share your personal data with:

• Trusted business partners, real estate agents, and collaborators helping us deliver services
• Marketing providers and analytics services (e.g. Meta, Google)
• Legal and regulatory authorities, when required
• Professional advisors, such as lawyers or auditors

All third-party processors are subject to appropriate contractual obligations to ensure compliance with privacy and data protection standards.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, contractual, accounting, or reporting requirements. When no longer needed, data will be securely deleted or anonymized.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access to the personal data we hold about you
• Correction of inaccurate or outdated data
• Erasure ("right to be forgotten")
• Objection to processing or marketing communications
• Restriction of processing under certain conditions
• Data portability, where applicable
• Withdrawal of consent, at any time
• Lodging a complaint with a supervisory authority

To exercise your rights, contact us at: info@indovillas.com

10. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. This includes secure servers, role-based access controls, encryption where appropriate, and staff confidentiality obligations.
However, please note that no method of internet transmission is 100% secure. You transmit data at your own risk.

11. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve user experience, remember preferences, and perform analytics. You can manage your cookie preferences through your browser settings. Some features may not work properly if cookies are disabled.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. Any changes will be posted to this page with a revised "Effective Date." Continued use of our site or services constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your data, please contact us at:
PT. INDOVILLAS AND INDOHOMES
Jl. Bumbak No. 22, Kerobokan, Kec. Kuta Utara, Kab. Badung, Bali, 80361 Indonesia
Email: info@indovillas.com
Phone: +62 819-1230-0099