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TERMS AND CONDITIONS FOR RENTING A HOTEL ROOM

***Start of Terms & Conditions***

Rates

Rates are quoted as a daily rate. Rates for each villa reflect the maximum occupancy – additional guests are subject to per person per day charge. Rates are for 2018/19 and are occasionally, if rarely, subject to changes without prior notice. Your rental comes with the facilities listed on the relevant web page from which you first observed. Please go to that web page to fully familiarise yourself with the items included with the rental of your choice.

Reservations & Payments

Payment of the deposit and a fully completed guest reservation form must be received and approved by PT. Indovillas Bali, unless otherwise directed, before a confirmation will be issued. No grace periods are granted.

PT. Indovillas Bali must receive final payment, consisting of the remainder of the rental balance at least 60 days prior to guest arrival – except where the rules and obligations of deposit for the rental are specified differently. Please go to the web page to fully familiarize yourself with the rates required with this rental.

Failure to make final payment(s) on a timely basis will result in an automatic cancellation of the reservation.

PT. Indovillas Bali will accept and hold a tentative reservation for seven days. Unless otherwise stated a minimum deposit of 30% is required. The final balance is then due and must be received at least 60 days prior to guest arrival (or together with the with the reservation form if booked less than 60 days in advance of arrival). Failure to make final payment(s) on a timely basis will result in an automatic cancellation of the reservation.

Change Of Booking

PT. Indovillas Bali will apply an administration fee of US$ 75 for any change of booking after a confirmation has been issued. Acceptance of any change is subject to approval by both the hotel and PT. Indovillas Bali.

Payment Requirements

All payments to be made via telegraphic transfer to the account of PT. Indovillas Bali or by Visa, MasterCard or JCB credit card.

Final approval of the reservation request is subject to clearance of payment.

Credit card payment

Booking forms for payment by credit card can be printed directly from the website by clicking the reserve buttons or by going directly to the following URL; http://www.indovillas.com/hotel-booking/

PT. Indovillas Bali does not normally accept credit card payment for amounts exceeding US$ 1,500 unless accompanied by a signed approval of the charge(s) by the client. If the amount owed exceeds this limit then payment should be made by telegraphic transfer. All charges or costs incurred are the clients’ responsibility and the client should make sure they specify “Full Amount” when making payment by bank transfer. The booking cannot be confirmed until PT Indovillas Bali has received full payment.

PT. Indovillas Bali accepts only Visa & MasterCard cards. Since our merchant account is on Bali all credit card transactions will be converted from United States Dollars into Indonesian Rupiah using the prevailing bank exchange rate of the day of transaction. All payments by credit card are subject to an administration fee of 3%.

Final approvals of all reservation requests are subject to clearance of payment.

Cancellations

Refunds on cancellations for any reasons whatsoever are not provided beyond that which is covered in the cancellation policy as stated below. To protect against cancellation caused by unforeseen events, such as illness, strikes, last minute cancellations, Acts of God and more; we recommend those guests purchase trip cancellation insurance to insure refund of deposits paid.

Cancellation Fees

20 % of the total booking price if the cancellation occurs from the first day after the booking has been made until 90 days prior to the beginning of the rental period, less wiring fees (US$ 40).

50 % of the total booking price for cancellations occurring between the 89th and the 60th day prior to the beginning of the rental period less wiring fees (US$ 40).

100 % of the total booking price for cancellations occurring between the 59th and the day of arrival.

If you have to cancel, exchanging your nights booked for a future nights is possible, subject to availability and acceptance by PT. Indovillas Bali. There may be additional charges for price increases or high season surcharges.

Additional Charges

Rates do not include long distance or local calls where a telephone, facsimile or Internet connection is provided; these are metered and payable to the hotel separately from all other costs. Excessive cleaning upon departure (including but not limited to cleaning of upholstery, shampooing of the rugs, breakage, soiling or damage to the interior or exterior caused strictly by applicant) may be subject to further charges than what is expressed on the web page.

You are required to leave the hotel room as you found it. Again, make yourself fully familiar with information contained in the relevant web page.

Our Guarantee

When you reserve and pay for a room entirely through PT. Indovillas Bali we guarantee your hotel will be available for you upon arrival in accordance to these “Terms & Conditions.” If for some unforeseen reason the hotel is not available to you because it is either destroyed or uninhabitable due to structural damage. If there is irreparable damage to essential equipment such as electrical systems, plumbing or the villa is rented to another party by error, or is uninhabitable because it is not in working order per these “Terms & Conditions”, PT. Indovillas Bali will immediately attempt to find another hotel of similar qualities, cost and size. Failing this, a 100% refund will be provided to the client. If only a portion of the rental time is rebooked then a pro rata refund will be made. Any rental payment that qualifies for a refund either whole or pro rata will be subject to an administration fee equivalent to 17%.

Please note. Indonesia as with most other countries does from time to time suffer from power failure due mainly to essential work on the main grid. Although it happens very seldom, PT. Indovillas Bali cannot be held responsible for such failures as these are deemed to be outside our control. Occasionally a power surge will shut off the circuit breaker. This does not mean that there has been a power failure, only that a breaker in the hotel has been triggered. Most hotels do have back up generators so power failures are not a major issue.

PT. Indovillas Bali will not provide a refund if electricity is lost temporarily due to a breaker being triggered and or power failure.

Liability For Amenities & Non Essential Items

PT. Indovillas Bali will not be held liable nor provide refund, partial or otherwise for amenities not provided for reasons outside of our control.

PT. Indovillas Bali will have sole discretion to determine what amenities are considered to be “essential” to the operation of the hotels and apartments.

General Liability

PT. Indovillas Bali acts only as agent for the hotels or their assigns for all accommodations listed. Under no circumstance shall PT. Indovillas Bali be responsible for any personal loss by individuals renting the accommodations represented by PT. Indovillas Bali. Expenses, claims, or injury, direct or indirect, caused or incurred before, during or after the party’s stay in the accommodations represented by PT. Indovillas Bali including attorney’s fees. PT. Indovillas Bali will not be held liable and will be otherwise rendered harmless for any events arising in law as a result of any delay(s), substitution(s), rescheduling(s) or change(s) in the provision of accommodations or services provided by PT. Indovillas Bali for reasons of military action, revolutions and Acts of God or by any agents, employees, sub contractors, servants or third parties whatsoever supplying any of the services herein.

You agree to indemnify and hold PT. Indovillas Bali harmless for any claims arising from a violation of the Terms & Conditions of this agreement or of any third party claims. PT. Indovillas Bali solely has the full discretion to refuse or discontinue service to any person or agent, and/or rescind any contract for accommodations of guest services. PT. Indovillas Bali will not be held liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services as described in these “Terms & Conditions”.

These “Terms & Conditions” are the conditions by, which will govern the reservations of all villa accommodations where PT. Indovillas Bali acts as the representative and agent, unless otherwise provided. PT. Indovillas Bali will have sole discretion to determine choice of forum and law provisions.

Modification and Acknowledgement

We may modify any of the items contained in these Terms & Conditions at any time and in our sole discretion, by posting a change notice or a new agreement on our site. If any modification is unacceptable to you, your only recourse is to terminate this agreement. Your continued participation in the program following our posting of a change notice or new agreement on our site will constitute binding acceptance of the change.

By faxing or e-mailing us your signed booking form you acknowledge that you have read this agreement and agree to all its terms and conditions as currently in effect and as amended from time to time. You have independently evaluated the desirability of your chosen hotel and are not relying on any representation, guarantee, or statement other than as set forth in this agreement.

Miscellaneous

The laws of Indonesia will govern this Agreement, without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the courts of Indonesia and you irrevocably consent to the jurisdiction of such courts. You may not assign this Agreement, by operation of law or otherwise, without our prior written consent.

Subject to that restriction, this Agreement will be binding on, inure to the benefit of, and enforceable against the parties and their respective successors and assigns. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement. You acknowledge that you have agreed to be bound by these Terms and Conditions of this Agreement whether electronically or otherwise, you further acknowledge that you have received, understand and agreed to this Agreement.

***End of Terms & Conditions***

Jalan Daksina 5. Batu Belig. Kerobokan. Bali 80361. Indonesia Telephone and Fax: (+62) 0361 847 5943 - E-mail: info@indovillas.com