Conditions of Online Booking

The Ombak Putih website allows you to make a direct online booking. Once you have established that there is the availability of cabins on one of our cruises, you can enter your requirements and your private data online. From the moment you have made this reservation request we will hold your booking for 10 days, during which time you should arrange the payment. Unfortunately many banks consider Indonesia as a weak link in the international system of credit card payments and the “Sign on File” procedure usually results in failure so it is best that you make a bank transfer to one of our accounts. The costs of this transfer must be borne by the booking party. Beyond the 10 day period the space will only be held if we have received a faxed or scanned bank transfer statement or if you have contacted us to advice of a different arrangement. Final confirmation will only be given once we have received the payment. At that point we will also be sending you the necessary documents to board the cruise.

If you make a reservation for a departure date more than sixty days in the future, you need to make a down payment of 20% of the fare only in order to secure the reservation. However the remaining 80% should be in our account two months before the departure.

Prices are inclusive of accommodation in air-conditioned cabins with private shower and toilet, full board, tea and coffee, mineral water, excursions, use of towels, use of snorkeling equipment, use of sea canoes and the assistance of the European tour guide. Exclusive are airfares, alcoholic beverages, crew gratuities and the transfers to and or from the boat. Please note that children aged 12 or above are charged as adults.

By making a reservation the passengers certify that they do not have a physical condition that would create a hazard to themselves or other passengers.

It is essential that passengers arrange a comprehensive personal and baggage travel insurance to cover any eventuality, including charges arising from any flight cancellations. PT. Ombak Putih does not accept any liability for matters such as baggage loss or damage, expenses or inconvenience caused by delayed or cancelled transportation services, change of schedule, strikes or other conditions beyond PT. Ombak Putih's control. A copy as proof of our Protection and Indemnity insurance is available on request.

If passengers have to cancel their cruise, PT. Ombak Putih will make a refund minus the following cancellation fees:

• outside 60 days prior to sailing 20% of the total amount.
• from 60 days up to 30 days prior to sailing 40% of the total amount.
• from 30 days up to 7 days prior to sailing 60% of the total amount.
• from 7 days up to and including one day prior to sailing 80% of total amount.
• cancellation on or after the day of departure 100%.

In principle departures are guaranteed once two passengers have reserved a cabin, but in case PT Ombak Putih is forced to cancel any departure, for whatever reason, our liability is strictly limited to a refund of the fare already paid. Every effort will be made to carry out the program as planned, but sailing itineraries and daily programs are subject to change due to weather and sea conditions, availability of safe anchorage, government regulations and other factors. In addition program changes may take place during the cruise to take advantage of local cultural events, to adapt to sailing conditions, or in response to other factors. Should any cruise have to be aborted during its course, for whatever reason, PT Ombak Putih will take responsibility to transfer the passengers back to the point of departure or to the destination of the cruise but will only refund the amount pro rata for the days of the cruise that were not delivered.

PT. Ombak Putih reserves itself the right to apply surcharges in the event of extraordinary circumstances due to economical instability and governmental approved sudden Rupiah price increases or currency devaluation in the country. Any surcharges encountered, shall be announced by PT Ombak Putih and applied on all existing and future bookings within a time frame determined by the government’s policies application or within a two weeks time frame of any currency fluctuation.